Customer Solution Portal

Submit a ticket My Tickets
Welcome
Login  Sign up

Event Number - 10352 - Webconnect Error: Faulty Comm.

 



Webconnect error: Faulty communication 

It is likely that there is an error in the network settings or a Sunny Portal maintenance message is present. 

Corrective measures:

• If a Sunny Portal maintenance message is present, wait until the maintenance has been completed.

 • Check the network components (DLAN, WLAN Access Point etc.). • Ensure that the following ports are not blocked: – Registrar: ied.sma.de:9523 – Proxy: ied.sma.de:9523 – Stun: stun.sma.de:3478 – Domain: ied.sma.de (for SIP URI)

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.